All prices stated on our website are expressed in euros, always including VAT.  All other taxes or duties to be borne by the Customer will be explicitly mentioned or appear at checkout.

If delivery, shipping reservation or administrative costs are charged, this will be stated separately.

The listed prices do not include shipping costs. The shipping costs are always quoted when placing the order, depending on the total weight, the chosen shipping method and country of destination.

The price indication for each article refers exclusively to the articles as described in writing. The accompanying photos are for decorative purposes and may contain elements not included in the price.

The provisions of this article apply only to Customers who purchase items online on electrify.style in their capacity as consumers.

The Customer has the right to return the items within a period of 14 calendar days.

The return period shall expire 14 calendar days after the day on which the Customer or a third party other than the carrier and indicated by the Customer takes physical possession of the goods.

To exercise the right of return, the Customer must inform Electrify of its decision to withdraw from the agreement.

Returns from Belgium

The Customer must complete and send his right of return electronically via the return button / option in the original order confirmation e-mail.  Electrify will send the Customer an acknowledgement of receipt of his/ her return request by e-mail without delay.

Returns from the Netherlands

Please complete the online return form.

A downloadable returns label will be e-mailed to you.

If the return form doesn't work, please e-mail us at returns@electrify.style.

Returns from any other country

Please complete the online return form.

If the return form doesn't work, please e-mail us at returns@electrify.style.

You will need to have a return label created at your local post office.

For all customers to comply with the return period, the Customer must have a written proof of the return request before the withdrawal period has expired.

The Customer must return or hand over the goods to Style Suppliers BV, Reeboklaan 73, 3080 Tervuren, Belgium, without undue delay and in any event not later than 14 calendar days from the day on which he/she communicates his/her decision to return the item to Style Suppliers BV.   The Customer is on time if he/she returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

Only returns complying with the following conditions will be accepted:

undamaged items under certain conditions:

• A return must be made within a period of 14 calendar days
• Labels and tags must still be attached to the ordered items as applied by us
• The returned items must be in their original condition, with all accessories and labels attached

We will not accept returns for / The Customer cannot exercise the right of withdrawal/return for:

• Items that do not meet the return conditions described above. For example, we do not accept return items that are not in their original condition, with all accessories and labels supplied with them, returned later than 14 calendar days
• Sealed goods that are not suitable to be returned for reasons of hygiene or health protection and whose seal has been broken after delivery. This includes all swimming costumes, bikinis and underwear
• Discounted items
• Personalised goods such as for example the items on demand from the Corinne Moers collection

All returned items are carefully examined. The basic principle here is that the consumer may only inspect the item as he would be allowed to do in a shop. Returned articles may be tried on, but must not have been used. If an article has suffered a depreciation in value due to the Customer's use, this will be charged to the Customer.

If the Customer withdraws from the agreement (ie. requested a return), Electrify shall refund all payments received from the Customer up to that point, excluding delivery costs, to the Customer within a maximum of 21 calendar days after Style Suppliers BV has been informed of the Customer's decision to withdraw from the agreement for orders complying with the conditions mentioned earlier in this article. Style Suppliers BV may wait until it has received all the goods back, or until the Customer has proved that he/she has returned the goods, whichever comes first.

The shipping costs for returns will not be reimbursed by Electrify and are at the Customer’s charge.

Electrify will reimburse the Customer using the same means of payment with which the Customer made the original transaction, unless it has expressly been mutually agreed otherwise; in any case, the Customer will not be charged for such reimbursement.

Pursuant to the Act of 21 September 2004 on consumer protection in the sale of consumer goods, consumers have legal rights.  This legal guarantee applies from the date of delivery to the first owner.  Any commercial guarantee does not affect these rights.

To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer should contact Electrify’s Customer Care Hub and return the item to Style Suppliers BV at the Customer's expense as per Art. 7 of this document.

Upon discovery of a defect, the Customer must inform Electrify as soon as possible.  In any case, any defect must be reported within 14 calendar days of its discovery by the Customer.  Thereafter, any right to repair or replacement expires.

The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the user instructions, adjustments or modifications to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, subject to proof to the contrary by the Customer.

Electrify’s Customer service can be reached via Whatsapp +32 491 08 00 61 or via email at support@electrify.style.  Any complaints regarding your order or data can be directed to them.

Without prejudice to the exercise of other rights available to Electrify, in case of non-payment or late payment, Electrify reserves the right to refuse the shipment of the item(s) or take back items that have not been paid for (in full).

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